
When there just isn't enough time in a day...
Your Second Set of Hands, Co.
East Petersburg, PA 17520
ph: (717) 435-2754
contact_
These are some common questions people ask and some general information to better serve you. Thanks again!
While you could hire someone privately to do your cleanings, generally most individuals don't carry liability insurance, workmans compensation, or bonding insurance, (please ask for proof of liability). While their fee's may be less, there is much more liability at stake, which could cost you much more in the long run, should something go wrong.
The size of a home is critical, as is the upkeep, frequency of your cleans and the level of detail you want. We try very hard to bring you a clean you can rely on at each and every clean.
Listening to you comes first in this process. When compared to other cleaning services, we generally come in more affordable in comparison to what is accomplished at every cleaning. The worry of those who don't carry liability or bonding insurance and workmans compensation are no longer on your shoulders- we've got that covered. We also strive to keep your home maintaned so there is no question that we've been doing our part.
Typical homes on a bi-weekly rate for ex. a 3 bdrm, 2 ba- home may range from $60- $100/per cleaning plus sales tax.
No two buildings, even with the same layout and size, are the same. First and foremost, listening to what you want clean and how you prefer it to be done are critical in determining your cost. Travel time, cleaning supplies, and the level of detail, also the amount of time anticipated to complete and includes the frequency of cleanings- are all factors into your cost per cleaning.
Yes. It is an option you may prefer. If you are going to have the cleaning agents on hand we will use those upon your request.
We request that you provide your own vacuum in order to prevent cross-contamination. We will clean it out after each cleaning (if it's a bagless). There are some VERY decent vacuum's available for approximately $50 that work just as well as the higher end models that we would be happy to recommend.
For residential clients we ask that you clear any clutter or papers from the area's you wish to be cleaned. Moving organization and personal papers are something we won't do, as it is inappropriate for us to do that. Clearing the dishes from the sink, picking up toys, and removing laundry from the floor better helps us to clean your home appropriately. If it is not, we will work around it.
For commercial clients, if you would like desks dusted, we ask that you clear your desks and remove anything from any area's you want vacuumed/mopped.
We grant two cancellations a year due to illness or other personal reasons (such as forgetting) at no extra cost. After the two cancellations in one rolling year, we charge an additional $35 plus sales tax to the normal cleaning fee for the following cleaning.
Lockout fee's, where we are unable to enter the property, are treated as cancellations and incur a lock out fee of $35 for the lack of notice, wasted time, and travel costs after the two grace occurances.
*** If payment is not present at time of cleaning and other means were not arranged, we will not clean and it will be treated as a cancellation.***
Payment is due at time of service.
While you may pick the day of cleanings available in our schedule, we can only assure you that it will be done within that day between the hours of 8am and 5pm. Commiting to a certain time is difficult. When other clients begin to change their times, it causes many unneccessary delays, back tracking, and re-organizing.
Residential and Commerial properties are both charged a one time fee at the start of recurring service. This is used to bring the building up to date on any cleaning, as outlined in our seasonal cleaning.
All employee's are screened prior to employment, bonded, and insured for your peace of mind.
The only other fee's we charge are when checks fail to deposit for insufficient funds or for cancellations/lock outs, (please see above). The charge is $25 per incident. Any other fee's are when you request extra's such as inside cleaning of the oven or refrigerator, doing dishes and anything more than your tailored regular cleanings.
No. We no longer do this. The usage and types of products one likes from another are too complicated to keep all parties satisfied. We now require either the office to supply the paper products and stocking and supplying these items as neccessary.
No. This is an area we prefer to leave to those who do it best, the carpet and upholstry specialists.
No. Our service does not stay at your home over night. We generally will check in at the frequency of your choosing- be it 1-3 times a day or every two days. This service is a value added service here exclusively for our regular customers taking vacation; a weekend trip/business trip; or in the event of an emergency.
Yes. However, we do not use ladders, so your window's must tilt in. We also request that you remove curtains prior to our service. This needs to be scheduled separately from your cleaning, if applicable, as it generally takes 2-4 hours to do an entire home.
We have the BEST customer base any cleaning company could ever brag about. We strive to keep our clients happy at each and every cleaning. They keep our company employee's busy in an economy where work is hard to find, and for that we value their concerns and satisfaction everyday.
Your Second Set of Hands, Co.
East Petersburg, PA 17520
ph: (717) 435-2754
contact_