
When there just isn't enough time in a day...
Your Second Set of Hands, Co.
East Petersburg, PA 17520
ph: (717) 468-6744
contact_
These are some common questions people ask and some general information to better serve you. Thanks again!
While you could hire someone privately to do your cleanings, generally most individuals don't carry liability insurance, workmans compensation, or bonding insurance, (please ask for proof of liability). While their fee's may be less, there is much more liability at stake, which could cost you much more in the long run, should something go wrong.
The size of a home is critical, as is the upkeep, frequency of your cleans and the level of detail you want. We try very hard to bring you a clean you can rely on at each and every clean.
Listening to you comes first in this process. When compared to other cleaning services, we generally come in more affordable in comparison to what is accomplished at every cleaning. The worry of those who don't have insurance, bonding, or workmans compensation are no longer on your shoulders- we've got that covered. We also strive to keep your home maintaned so there is no question that we've been doing our part.
No two buildings, even with the same layout and size, are the same. First and foremost, listening to what you want clean and how you prefer it to be done are critical in determining your cost. Travel time, cleaning supplies, and detail of cleanings, also the amount of time anticipated to include the frequency of cleanings are all factors into your cost per cleaning.
Yes. It is an option you may prefer. If you are going to have the cleaning agents on hand we will use those upon your request. Using your own vacuum is another option, but in doing so you release us from the liability of your vacuum braking or damaging your carpets and the maintenance of that vacuum or vacuum system.
For residential clients we ask that you clear any clutter or papers from the area's you wish to be cleaned. Moving organization and personal papers are something we won't do, as it is inappropriate for us to do that. Clearing the dishes from the sink, picking up toys, and removing laundry from the floor better helps us to clean your home appropriately. If it is not, we will work around it.
For commercial clients, if you would like desks dusted, we ask that you clear your desks and remove anything from any area's you want vacuumed/mopped.
With enough notice, generally 48 hours, there will be no charge. Otherwise, we grant two cancellations a year due to illness or other personal reasons at no extra cost. After the two cancellations in one rolling year, we charge 1/2 of the normal cleaning fee for that day.
Lockout fee's, where we are unable to enter the property, are treated as cancellations and incur a lock out fee of $25 for the lack of notice, wasted time, and travel costs.
While you may pick the day of cleanings, we can only assure you that it will be done within that day between the hours of 8am and 5pm. Commiting to a certain time is difficult. When other clients begin to change their times, it causes many unneccessary delays and reorganizing.
Residential and Commerial properties are both charged a one time fee at the start of recurring service. This is used to bring the building up to date on any cleaning, as outlined in our seasonal cleaning. Don't forget, as long as you remain a client, you are offered seasonal cleaning at half the price if requested within 6 months of the previous seasonal clean.
All employee's are screened prior to employment, bonded, and insured for your peace of mind.
The only other fee's we charge are when checks fail to deposit for insufficient funds or for cancellations/lock outs, (please see above). The charge is $25 per incident. Any other fee's are when you request extra's such as inside cleaning of the oven or refrigerator and anything more than your tailored regular cleanings.
No. We no longer do this. The usage and types of products one likes from another are too complicated to keep all parties satisfied. We now require either the office to supply the paper products, or will charge additionaly for the cost and service of stocking and supplying these items.
No. This is an area we prefer to leave to those who do it best, the carpet and upholstry specialists.
We have the BEST customer base any cleaning company could ever brag about. We strive to keep our clients happy at each and every cleaning. They keep our company employee's busy in an economy where work is hard to find, and for that we value their concerns and satisfaction everyday.
Your Second Set of Hands, Co.
East Petersburg, PA 17520
ph: (717) 468-6744
contact_